Help Center
Find answers about bookings, payments, privacy, and your account
How it works
Discover how to search, book, and connect via video call.
View guidePayments and refunds
Information about charges, payment methods, receipts, and returns.
Go to FAQsPrivacy and security
How we protect your data and the options you have.
Access and verification
Manage your sign-in, email, and access methods. Verify your account to increase trust.
Pre-session messages
Align goals and share context with the host before the video call.
Open a Support Ticket
Frequently asked questions
How do I book a session?
Go to the host's page, choose a date and duration, and complete payment to confirm. You'll receive instant confirmation.
Can I change or cancel my booking?
From your dashboard you can request changes. Cancellations and refunds depend on the host's policy.
How do payments and refunds work?
We process payments securely. If a refund applies, it is issued to the same payment method.
Is my information secure?
Yes. We apply best practices for security and privacy. See our Privacy Policy to learn more.
Can't find what you're looking for?
Our team usually responds in under 24 hours.