Help
Center
Find answers about bookings, payments, privacy, and your account
How it works
Discover how to search, book, and connect via video call.
View guidePayments and refunds
Information about charges, payment methods, receipts, and returns.
Go to FAQsPrivacy and security
How we protect your data and the options you have.
Access and verification
Pre-session messages
Open a Support Ticket
If you need help with a booking, payment, or your account, you can open an official support ticket here. Our team will follow up by email and track your request in the support system.
We typically respond within 24 hours. For general questions you can also use the Contact page.
Frequently asked questions
How do I book a session?
Go to the host’s page, choose a date and duration, and complete payment to confirm. You’ll receive instant confirmation.
Can I change or cancel my booking?
From your dashboard you can request changes. Cancellations and refunds depend on the host’s policy and the stated timelines.
How do payments and refunds work?
We process payments securely. If a refund applies, it is issued to the same payment method. See the Payments section for details.
Is my information secure?
Yes. We apply best practices for security and privacy. See our Privacy Policy to learn more.
Can't find what you're looking for?
Our team usually responds in under 24 hours.