Dialoom legal terms and conditions

1. Parties and acceptance of the terms

These Terms of Service (the “Terms”) govern access to and use of Dialoom, a digital booking and real-time video collaboration platform operated by Fremmenn Dynamics, S.L., CIF B75342105, with registered address at Avda. Catedral, Núm. 6, Planta 1, 08002 Barcelona, Spain (“Dialoom”, “we”, or “us”). By creating an account, booking or hosting a session, or using any part of the platform, you (“you”, “user”) agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, you must stop using Dialoom immediately.

We may update these Terms to reflect business, legal, or regulatory changes. Material changes will be notified in advance through in-product notices or email. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

2. Definitions

• Host: a professional who offers paid sessions, consultations, or services via Dialoom.
• Client: a natural or legal person who books and attends a session with a Host.
• Session: any meeting, video call, or consultation arranged via Dialoom.
• Services: all features provided by Dialoom, including scheduling, billing, video communication, notifications, and support.

3. Our services

Dialoom enables Hosts to publish availability, manage bookings, and deliver live video sessions to Clients. We provide infrastructure such as calendar synchronisation, messaging, invoicing tools, secure payment processing through Stripe, and video technology powered by Agora. Dialoom acts as an intermediary marketplace; Hosts deliver the substantive services directly to Clients.

We may add, remove, or modify features to improve the platform. Changes that materially affect user rights will be communicated in advance whenever reasonably possible.

4. Eligibility and account creation

• Users must be at least 18 years old and have full legal capacity to contract.
• Users must provide accurate, current information and keep their account credentials confidential. You are responsible for all activities undertaken through your account.
• We reserve the right to conduct verification checks on Hosts, including identity and professional credentials, and may require additional documentation before enabling payouts.
• We may suspend or terminate accounts that provide false data, breach these Terms, or jeopardise the safety or integrity of the platform.

5. Host obligations

• Hosts warrant that they possess the qualifications, licences, and permits necessary to deliver the services they advertise, and that their listings are truthful and non-misleading.
• Hosts must honour confirmed bookings, provide the service diligently, and manage cancellations in accordance with their published policies and applicable law.
• Hosts agree to comply with tax, invoicing, labour, and consumer regulations applicable to their activity. Dialoom may provide invoicing tools, but Hosts remain responsible for ensuring their fiscal obligations are fulfilled.
• Hosts must not request or accept payments outside Dialoom for sessions arranged through the platform.

6. Booking process

Clients can browse Host listings, choose a time slot, and confirm bookings by entering the required details and payment method. Dialoom sends confirmation emails to both parties. Any rescheduling or cancellation must be processed through the platform to ensure accurate records and eligibility for refunds where applicable.

Hosts may define preparation requirements and cancellation windows. Clients must review these conditions before confirming a booking.

7. Prices, fees, and payments

• Hosts set their own prices. Unless stated otherwise, prices are shown in euros and include value added tax (VAT) when applicable.
• Dialoom charges Hosts a service fee of 10% of the booking value plus applicable VAT. Stripe card processing fees are charged separately by Stripe and are disclosed during onboarding.
• Payments are processed securely via Stripe. Funds are released to Hosts after the session in accordance with Stripe’s payout schedule and after deducting Dialoom’s fee.
• Hosts authorise Dialoom and Stripe to collect the service fee and remit the remainder to the Host. Dialoom may hold payouts temporarily if fraud, chargebacks, or compliance reviews are pending.

8. Cancellations and refunds

Hosts must display their cancellation and refund rules. Clients accept these conditions when booking. Where consumer legislation grants mandatory rights (for example, withdrawal rights for certain services), such rights will prevail. Refunds are processed through the original payment method. Dialoom may assist in mediating disputes but is not obliged to provide refunds on behalf of a Host unless required by law or the Host’s policy.

9. User conduct

Users agree not to:

• Engage in unlawful, defamatory, discriminatory, or harmful behaviour during sessions or on the platform.
• Infringe intellectual property rights or confidentiality obligations.
• Distribute malware, spam, or other malicious code.
• Attempt to gain unauthorised access to systems, data, or accounts.
• Collect or harvest personal data from other users without consent.
• Use Dialoom to promote services that violate applicable laws or platform policies.

We may suspend or terminate accounts that breach these rules and, where appropriate, notify competent authorities.

10. Content and intellectual property

• Dialoom retains all intellectual property rights over the platform, including software, trademarks, designs, and databases. Users may not copy, distribute, reverse engineer, or create derivative works without prior written consent.
• Hosts grant Dialoom a non-exclusive, worldwide licence to use, reproduce, and display listing content for the sole purpose of operating and promoting the platform.
• Users are responsible for ensuring that any materials shared during sessions respect third-party rights and confidentiality obligations.

11. Platform availability and maintenance

We strive to provide continuous availability but do not guarantee uninterrupted access. Temporary interruptions may occur due to maintenance, upgrades, or circumstances beyond our control. We will use reasonable efforts to notify users of planned downtime.

12. Third-party services

Dialoom integrates third-party providers such as Stripe (payments), Agora (video infrastructure), email and analytics services, and calendar integrations. Each provider acts as an independent controller or processor subject to its own terms and policies. By using Dialoom, you also agree to any terms that are necessary to access these integrated services.

13. Liability and indemnity

• Dialoom is not a party to the service agreement between Hosts and Clients. Hosts remain solely responsible for the quality, legality, and outcomes of their services, and Clients are responsible for any decisions taken based on those services.
• To the maximum extent permitted by law, Dialoom is not liable for indirect, incidental, or consequential damages, loss of profits, or loss of data arising from use of the platform, except in cases of wilful misconduct or gross negligence.
• Users agree to indemnify and hold Dialoom harmless from claims, damages, liabilities, and expenses arising out of their breach of these Terms or infringement of third-party rights.

14. Suspension and termination

We may suspend or terminate access with immediate effect if we detect breaches of these Terms, fraudulent activity, non-payment of fees, or behaviour that risks user safety. Users may close their account at any time through the account settings. Termination does not affect outstanding payment obligations or rights and remedies accrued prior to termination.

15. Governing law and jurisdiction

These Terms are governed by Spanish law. Any disputes will be submitted to the courts of Barcelona (Spain), without prejudice to mandatory consumer protection rules that grant alternative jurisdiction. If these Terms are translated, the Spanish version will prevail in case of conflict.

16. Contact