Cookie Policy
Understanding cookies on Dialoom
Last updated: October 17, 2025
1. Controller
This cookie policy applies to the websites and web applications operated by Fremmenn Dynamics, S.L. (CIF B75342105) from its registered address at Avda. Catedral, Núm. 6, Planta 1, 08002 Barcelona, Spain. For questions about how we use cookies and similar technologies, you can reach us at cookies@dialoom.com or privacy@dialoom.com.
2. What are cookies and similar technologies?
Cookies are small text files stored on your device when you browse a website. They enable core features such as authentication, maintain preferences, and provide usage analytics. We also use comparable technologies, such as local storage, session storage, and third-party SDKs, which help us deliver secure and reliable video sessions.
3. Types of cookies we use
- Strictly necessary cookies: Required for the website and authentication flows to work, including session management, security protections, and load balancing.
- Preference cookies: Remember language, timezone, interface layout, and calendar filters so that the platform loads with the options you selected previously.
- Analytics cookies: Help us understand how Dialoom is used, detect errors, and measure performance. Analytics cookies are set only after you provide consent through our consent banner.
- Marketing and communication cookies: Used to personalise messages or prevent duplicate notifications when you opt in to marketing communications or product announcements.
4. Cookies and SDKs currently in use
The list below summarises the main cookies and similar technologies used on Dialoom. Specific names may change as we update our infrastructure; we will keep this table updated accordingly.
| Name / Provider | Purpose | Type | Duration |
|---|---|---|---|
| __Secure-next-auth.session-token (Dialoom) | Maintains authenticated sessions for registered users and prevents unauthorised access. | Strictly necessary | Session or up to 30 days (remember me) |
| next-auth.callback-url (Dialoom) | Stores the last page visited to redirect users after sign-in. | Preference | Session |
| cookie_consent (Dialoom) | Records your consent selection for optional cookies. | Strictly necessary | 12 months |
| __stripe_mid / __stripe_sid (Stripe) | Protects payment transactions against fraud and enables secure card tokenisation. | Strictly necessary | 1 year / 30 minutes |
| agora_session_storage (Agora SDK) | Stores temporary tokens and network diagnostics to maintain video call quality. | Strictly necessary | Session |
| _ga / _gid (Google Analytics) | Provides aggregated usage insights to improve the product. Set only if you accept analytics cookies. | Analytics | 2 years / 24 hours |
| email_campaign_{id} (Resend) | Prevents duplicate delivery of marketing emails when you opt in to communications. | Marketing | 90 days |
We may also use temporary local storage or session storage entries (for example, to persist interface filters) which are cleared when you sign out or close the browser tab.
5. Managing your preferences
- You can adjust your cookie consent at any time through the banner or “Cookie Settings” link.
- Most browsers let you delete or block cookies. Instructions are available in the help section of Chrome, Firefox, Safari, Edge, and other browsers.
- Blocking strictly necessary cookies may prevent you from signing in or completing bookings. Optional cookies will not be placed unless you provide consent.
- To opt out of Google Analytics on all sites, you can install the browser add-on available at https://tools.google.com/dlpage/gaoptout.
6. Updates to this policy
We may update this policy to reflect changes to our cookie usage or applicable legislation (for example, the ePrivacy Directive or GDPR). The “Last updated” date indicates when the latest changes took effect. When the changes are significant, we will provide a prominent notice or request consent again.
7. Contact
Fremmenn Dynamics, S.L.
Avda. Catedral, Núm. 6, Planta 1, 08002 Barcelona, Spain
Cookie enquiries: cookies@dialoom.com
Privacy enquiries: privacy@dialoom.com